Reviews

dealing with mike is always great , keeps me in the loop

Routine maintenance

Tyler was incredibly thorough and knowledgeable. I had absolutely no intentions of buying a vehicle that day, but Tyler took his time and explained to all the features of the vehicle and within about 10 minutes. I was ready to purchase. He didn’t stop there though – he went to the service department, ordered a bed cover for me, scheduled an appointment and then even gave me a ride home while they installed it – 2nd mile service at a new level.

Always a pleasure working with the very professional , friendly staff at Ganley Strongsville. From sales department to reliable service staff, we feel well cared for. Thank you Josh, Amanda, and John in service.

My issue was not resolved after bringing my car into the shop (still under warranty). I was told the light would go off shortly after, during which time it intermittently did. The check engine light needed to be on for them to fully resolve the issue, which resulted in a number of appointments, drop-ins and just general waste of time. Issue was finally (hopefully) resolved months later, while my car was out of warranty, resulting in a substantial out of pocket cost. The response to my questions was a mixture of "not sure what to tell you" and "it just happens like that sometimes". GM of the dealership has been unresponsive.

The physical work was done but the little things like resetting the clock to the correct time were not done.

Always friendly and welcoming

Friendly and fast service

Mike in the service team is always helpful

no reason